Fixes to Common Problems
Welcome to the Clever Endeavour Games support page! Here you'll find answers to the most common support issues, and you can contact us for support as well. If you're looking for answers to more general questions, check out our FAQ.
0. Need to send us your output log or save file but now sure where to find it?
You reported a bug somewhere (by email, on Discord, etc.) and we asked you to send a file to us.
Find instructions on how to send the output log here.
Find instructions on how to send the saveData file here.
1. Always get the message "Can't connect to Unity Relay Server"
You're having trouble connecting to online games, and you either receive this message or keep getting disconnected. This is likely caused by something interfering with your network connection.
Please check this article for an idea of the wide number of things that could cause this issue
2. Game gets stuck at Main Menu on Start (Windows)
The game starts, the splash screens load, and then you are simply stuck at the main menu. This seems to be caused by missing Visual C++ Redistributables on Windows systems. Steam is set up to automatically install these packages, but in some cases this seems to fail.
Right-click on the steam game in your library-> Go to Properties -> Local Files Tab -> Browse Local Files -> Go to _CommonRedist -> Go to vcredist
Try to install all the vcredis_x64 or _x86.exe files that are in the 2010 or 2013 folders.
Try playing the game again.
In the case those version of the installers aren't working, you could try these download links.
Pick either the 64-bit or 32-bit version, depending on your system:
3. Game won't start (Windows)
Right-click on the steam game in your library-> Go to Properties -> Local Files Tab -> Browse Local Files
Right click on the UltimateChickenHorse.exe and go to properties.
Go to the Compatibility tab
Set the game to run in Windows 7 compatibility mode
Try running the game again
If that doesn't work, on the same tab, try checking the box "Override High DPI scaling behaviour"
Try running the game again
4. Something is generally weird or buggy
Things look or act weird, and it's upsetting. This could be caused by a data corruption, by an error in installation, or something else.
Verify integrity of Game Cache, which makes sure that all the files that run the game are where they should be. Follow these official instructions to verify integrity of Game Cache.
5. Controller doesn't work (Windows)
Your controller isn't working with Windows. Many people have many different controllers, and we use a plugin called InControl to try to accommodate as many controllers as possible. Unfortunately, some controllers still don't work natively with our game.
Use http://www.x360ce.com/ to emulate a controller in the game. This should work with a huge number of controllers and allow you to customize controller inputs to fit your needs. If not, there is other third-party software which emulates controllers.
6. Fast Sounding Audio
Solution: This can be fixed by changing some windows audio settings.
Search for "Sound" in the Start menu, open the sound control panel.
Go to "Properties"
Go to Advanced Tab
Change the Dropdown to 48000hz instead of 192000hz
7. Game won't start + no audio (Linux)
Please visit https://www.audiokinetic.com/library/2015.1_5418/?source=Unity&id=pg__howtobuilddeploylinux.html for instructions on how to install libSDL2. This is only applicable to Linux users.
8. The game won't start, computer might not be powerful enough
Solution: You can force Ultimate Chicken Horse to start in Low quality mode using by
Right clicking on Ultimate Chicken Horse in your Steam Library.
Go to Properties
Click "Set Launch Options"
Write: " -screen-quality 2 " into the Launch Options (without the quotes)
Start the game!
9. If you see a black screen or a tiny window appear but can't maximize or see the game (Windows only, Graphics related)
You might see that the game was working before, but not working now. This seemed to happen most often when people tried to play the game connected to a different display, than tried to switch to a different display configuration.
This solution involves deleting the Unity Game preferences from the Windows registry. These registry entries don't get changed when you reinstall the game, so deleting them and forcing them to be remade might help fix your problem. Especially if the game worked in the past, but doesn't work now.
Be extremely careful when doing registry edits. Make a backup before these changes to protected your self against mistakes: http://windows.microsoft.com/en-ca/windows/back-up-registry#1TC=windows-7
We're going to try to delete the player preferences installed to your registry by our game, then restart the game. So:
1. Press the Windows key
2. Type "regedit" and Registry Editor should pop up... click on that. It might ask for administrator permission.
3. On the left side, open the "HKEY_CURRENT_USER" folder, then "SOFTWARE", then "Clever Endeavour Games" as shown in this image
4. Right click on "Ultimate Chicken Horse" and press delete. It'll ask if you want to delete all keys, press yes.
5. Next time you start the game this folder will rebuild itself, and it might fix the problem you are having.
10. Game Crashing after updating to Windows 10 Creator update
Right click Ultimate Chicken Horse in your Steam library and select Properties
Under General, click Set Launch Options
In the box, write: -force-d3d11
Click OK and Close
Run the game
11.Game doesn't let you Play Online (Windows)
Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
Click the Tools button, and then click Internet Options.
Click the Security tab.
Reset all zones to default level.
Click on Apply.
12. Game won't start on Linux
Adding the following line to the launch options might help:
If none of those fixes work. Please email us via our support form on this page with your output log files attached. Instructions for getting that file are available at www.ultimatechickenhorse.com/outputlog
13. G-sync causes low FPS
Solution: Adding "-window-mode exclusive" to the launch options.
Right-click the game in Steam
Click the "Set Launch Options..." button
Type or paste "-window-mode exclusive" (without the quotes) into the box.
If none of these fixes work, please fill out the form below and please attach your output log where possible. Instructions for getting that file are available at www.ultimatechickenhorse.com/outputlog.